If you have any questions or concerns regarding accommodations, please do not hesitate to reach out to our Audience Services team via the Redpath Box Office at (705) 474-4747 or boxoffice@capitolcentre.org. We understand that all accessibility needs are different so to ensure that we can accommodate patrons, please identify needs at the time of purchase so that our team can work with you to find the best fit.
Capitol Centre
- All public areas of the Capitol Centre are accessible spaces, including washrooms on each floor, the 2nd Floor Spotlight Lounge, Art Studio, WKP Kennedy Gallery, Redpath Box Office, and the Betty Speers Theatre (with the exception of the balcony seating).
- An elevator is available for access to the administration floor and the basement for events in other parts of the building. (During non-performance days see the Box Office Associate to have it unlocked for you.)
- There are two accessible parking spots in the municipal parking lot behind the Capitol Centre with a ramp for access at the McIntyre St. entrance.
- Front of House staff and volunteers are provided with training on AODA Customer Service Standard and appropriate methods to assist visitors best.
Learning outcomes from the training include:
- Awareness of the AODA legislation and the Customer Service Standard.
- Awareness of the importance of access for visitors, staff, volunteers and artists, and the four principles of dignity, independence, integration and equal opportunity.
- Increased confidence by the staff and volunteers when welcoming and hosting visitors to empower staff and volunteers to respond to individual needs.
- Some staff, volunteers, and patrons have sensitivities or allergies to scents. The Capitol Centre is a scent-free environment, so please refrain from applying/using heavily scented personal products (such as fragrances, colognes, lotions, soaps, and powders) that are perceptible to others.
WKP Kennedy Gallery
- Accessible seating is available for viewing exhibitions, and service animals are also accommodated. The gallery staff and volunteers are available to help make arrangements for your accessibility needs.
Betty Speers Theatre
Please contact the Redpath Box Office to purchase your tickets and make arrangements for your accessibility needs.
- Accessible seating is available for performances.
- We are also able to accommodate service animals.
- Assistive hearing devices are available for use- please call ahead to reserve a device, or see a staff member or usher when you arrive for a performance.
- For seating outside of the accessible section, there are railings in the theatre to assist patrons going down the stairs and our ushers are also able to provide aid if required.
- Support persons are offered a complimentary ticket when accompanying an individual who requires support for accessibility reasons