COVID-19

Proof of vaccination requirement:

Patrons 12+ must show proof of COVID-19 vaccination upon entry to every single event, along with ID that shows name and birth date (does not have to be photo ID). This is as per provincial law.

  • Until the QR code system is implemented, patrons must show a printed or digital copy of their second vaccine receipt upon entry to the event. This will be done at the same time we take tickets.
  • The receipt showing the second dose must be dated at least 14 days prior to the event.
  • Children under twelve do not have to show ID to confirm their age. Testimony of the adults accompanying the child is satisfactory.
  • Ticket holders who do not have proof of COVID-19 vaccination due to a medical exemption must show a certified document from a medical professional outlining the exemption, as well as a negative COVID-19 test dated within three days of the event. NO EXCEPTIONS.
Your proof of vaccination can be downloaded by visiting http://covid19.ontariohealth.ca .
 
By purchasing an event ticket, the purchaser acknowledges that their contact information may be shared by the Capitol Centre with the North Bay Parry Sound District Health Unit if needed for the purpose of COVID-19 contact tracing. 

Capitol Centre’s COVID-19 Safety Measures:

See up to date info from our local health unit: myhealthunit.ca.

 

Frequently Asked Questions

Q. I purchased a ticket to a now postponed, rescheduled or cancelled performance. What are my options?
A.
For most shows*** redemption options include-
 1. Keep your tickets
 2. Credit your ticket to a Gift Card which can be used for other shows in the future.
 3. Donate the value of your ticket to the Capitol Centre in exchange for a charitable tax receipt - we appreciate your support.
 4. Receive a full refund for your ticket. In order to receive a refund for a rescheduled show, your refund request must be received no later than one month prior to the rescheduled date. Refunds requested within 30 days of the rescheduled date will not be processed. This timeline has been established in order to allow time for other patrons to purchase tickets and enjoy the performance.

Q: Why is the refund deadline different for certain shows?
A: In order to bring you the best in entertainment, we sometimes work with outside promoters that rent our theatre and ticketing services. In these cases, the outside promoter sometimes gets to dictate the refund terms. We work hard to make sure that all affected patrons for these situations are fully aware of their refund deadline.

Currently, refund deadlines apply for ‘Whose Live Anyway?’, ‘The Legendary Downchild Blues Band: The Longest 50th Anniversary Tour Ever’ and 'Queen: It's A Kinda Magic'. Please check each individual event listing for more info.

Q. For postponed and rescheduled shows will the tickets I already have be valid for the new date?
A. Yes! Tickets will be honoured for the new performance date.

Q. Are refunds available for rescheduled or cancelled shows?
A. Yes! Box Office staff have reached out to patrons who purchased tickets for shows that were rescheduled or cancelled to make arrangements already. If you are unable to make a rescheduled date and have not been contacted, please reach out by emailing boxoffice@capitolcentre.org or call 705-474-4747. Please note that our primary method of reaching out to patrons regarding show changes is through email. Please check your inbox!

Q. Are there currently any postponed shows that do not have a rescheduled date?
A. Yes - they are listed below:

Keep your eye on our Facebook page for updates.