Adult Volunteer Application
for download.
Student Volunteer Application
for download.
Why Volunteer at the Capitol Centre?
- Get involved in the arts "behind the scenes"
- Explore and develop new skills
- Meet new people
- Participate in orientation and training
- Receive an invite to the annual "Volunteer Recognition Dinner"
- Opportunities like exclusive Backstage and Studio Tours
- View shows and concerts
As Capitol Centre Volunteers your job is to ensure the safety and security of our patrons and to act as tactful ambassadors
of goodwill to the public attending performances.
The uniform for Volunteers includes a Burgundy vest (provided by the theatre) and accompanied by black dress pants or black business length skirt,
white collared blouse to be worn inside the waistband or white dress shirt (provided by the volunteer).
Volunteer Records:
All volunteers will be asked to complete a volunteer application form, which can be reached by clicking the link above.
The application will remain on file at the Capitol Centre office. Information provided in the application form will be for the use of the Capitol Centre
and will not be released unless authorized by the volunteer.
Volunteer Training:
An interview will be set up with all volunteers to discuss skills, areas of interest and placement opportunities at the Capitol Centre;
an orientation will also take place at the time of the interview. A copy of the Volunteer Manual will be made available upon acceptance.
Specific training for events or services will be provided, as required. Volunteers with the Capitol Centre will be recognized in the following manner:
Volunteer recognition:
- Receive a copy of the Volunteer Handbook outlining policies, roles and responsibilities.
- Vest and name tag must be worn at in-house performances.
- Hours of service will be documented and the following will be acknowledged at the Volunteer Appreciation Dinner in April– 250 hours, 500 hours, and 1000 hours.
- Volunteer of the Month recognition – all volunteers are eligible for this award...
- Volunteer/opinions are valuable. A suggestion box will be available in the small bar area.
- Bingo volunteers will receive points for Bingo’s worked, which may be used to purchase in-house performances.
- "Volunteer spotlights" in Showtime magazine.
- A name tag engraved with the Volunteers name and years of service will be presented for 5, 10, 15, 20, and 25 years of service at the Annual Appreciation Dinner.
HEAD USHER
Volunteers are selected for this ‘important position.’ A Head Usher is available at every performance. All usher take direction from the Head Usher.
There are up to 8 ushers at each performance. The Head Usher reports for a performance 15 minutes prior to other volunteers in order to check the attendance
on the shows, any wheelchair locations being used, any special issues for the evening, etc . . . . (Could be that the artist is allowing cameras, etc.)
A case containing name tags, carnation pin, ‘to do’ list, and a checklist is provided. The Head Usher reports to the FOH House /Volunteer Manager.
The Head Usher will provide feedback concerning usher and performances to the FOH/Volunteer Manager.
USHER
The usher position is one of the most important positions among the volunteers. A patron’s whole experience at the theatre can be influenced by the usher.
Your FIRST PRIORITY is the patron’s well being and comfort level. You must be aware of the audience at all times.
Watching the performance is you secondary priority.
There are up to 8 usher positions:
- Right and Left Middle
- Right and Left Wall
- Right and Left Front
- 2 in the Balcony
COAT CHECKER VOLUNTEER PROCEDURES
- Make sure the coat check area is tidy and hangers are in order.
- Place basket on the counter (No charge for coat check; tips will go towards volunteer appreciation events). SMILE!!!
- Take coat from patron and hand the patron a duplicate claim tag.
- Hang up coat with care.
- Take boots, hats, etc from patron and place on shelves above and below.
- For security, one person will remain in the coat check during the performance.
-
Return coats to patrons ONLY upon presentation of the identifying tag. Patrons who have mislaid their tags should be asked to wait until all other coats
have been claimed.
- Direct any problems to the Front of House/Volunteer Manager.
- Take any unclaimed articles to the Box Office.
TICKET TAKER VOLUNTEER PROCEDURES
- Sign in 1 1/2 hours prior to show.
- Check with the Front of House/Volunteer Manger regarding your position.
- Put on nametag and vest.
- If necessary, fold programs and/ or add inserts.
-
Become familiar with all aspects of the performance – length, time of intermission, post show reception details,
and any relevant information about the performers.
- Be at your post before the house opens. SMILE!!!
-
Scrutinize patrons for beverages, lit cigarettes, cameras and recorders. Offer to have the cameras and recorders locked up in the
theatre office until after the show. Refer any problems to the Front of House/Volunteer Manger.
- For non-ticketed events, one ticket taker must tally all attendees with a manual ticket counter.
- Remain at your post until the Box Office closes to accommodate late comers.
- INTERMISSION - Scrutinize patrons returning to the theatre after intermission for beverages, lit cigarettes, cameras and recorders.
CANDY/CHIP SELLER VOLUNTEER PROCEDURES
- Check with FOH/Volunteer Manager to see if there are any products not being sold at that performance.
- Arrange candy on pegboard and chips on chip stand.
- Get cash box from Front of House/Volunteer Manager.
- Be at your post before the house is opened. SMILE!!!
-
If there is an intermission the candy and chips can be placed in the small
bar area. The volunteer will check with the Front of House/Volunteer Manager as
to the time of the intermission. They can watch the performance but will return
to their post 10 minutes before the intermission and be ready to sell at
intermission.
-
If there is no intermission or at the end of intermission, the unsold candy
and chips are to be counted and these figures to be given to the Front of
House/Volunteer Manager. These are to be taken to the Front of House/Volunteer
Manger’s office. The cash is to be given to the Front of House/Volunteer Manger.
The volunteer can watch the performance sitting in a seat at the back of the
theatre.
POPCORN SELLER VOLUNTEER PROCEDURES
- Start bagging the popcorn – small and large bags. If it is a movie, assemble some of the Reel Deal boxes.
- Get cash box from the Front of House/Volunteer Manager.
- The Front of House/Volunteer Manager will need the number of Reel Deals sold.
- Be at your post before the house is opened. SMILE!!!
SMALL BAR VOLUNTEER PROCEDURES
-
Assist the Front of House/Volunteer Manager in stocking pop and juices from the large bar fridge and the cooler in the coat check. The Front of
House/Volunteer Manager keeps inventory of the supplies.
-
Arrange 2 of each type of chocolate bars on the white display box. On the counter put one of each pop and juice type, available. Front of House/Volunteer
Manager will set up the cash box. The prices are posted on the wall. The Blue circular container holds the juices and extra water. The bottles of water are
placed in the sink. The cases of pop are placed on the counter at the back. One case of pop is at the front. Towels are placed on these to keep them cool.
-
If there is no intermission, or at the end of intermission the remaining candy and pop are counted and these figures are given to the Front of
House/Volunteer Manager. The full cases are returned to the cooler and the loose water, juice and pop are placed in the bar fridge.
LARGE BAR VOLUNTEER PROCEDURES
NOTE:
Smart Serve is required to be a bartender
Tips will go towards Volunteer Appreciation Events
- Put on nametag and vest
- Assist Front of House/Volunteer Manager in stocking the bar. Get cash box.
- Keep record of what was sold
Special Events Volunteers
Wine Gala
The Wine Gala is an annual event that began nine years ago and nets more than $35,000 annually. All staff and volunteers volunteer their time
during this prestigious event that normally sees more than 300 guests in attendance. There are many areas to volunteer in such as; coat check,
hospitality, ticket sellers, reception, and bars.
The Wine Gala Committee is made of volunteers looking for a longer term commitment and has numerous committee chairs and members in the following
areas of Finance, Decoration, Wineries, Silent Auction, Sponsorships, and Signage.
Galaxy Circle Committee
The Galaxy Circle Committee raises more than $35,000 yearly and is comprised of volunteer members, who are good standing as Galaxy Circle members.
They organize a number of membership functions during the season including the “After Glow “receptions following each performance as well as the membership drive.
Other Special Events
On an ongoing basis the Capitol Centre hosts numerous special events including: Golf Tournament, Tag Day, cultural cafes, birthday parties, weddings,
fundraisers, March break camps, summer and weekend theatre camps, dance-a-thons, etc. On such occasions, volunteers are called upon to assist in planning,
hosting, supervising, serving and baking.